DELIVERY AND RETURN CONDITIONS

1. DELIVERY POLICY

1.1. Delivery Time

After your order is confirmed, it will be processed and shipped within 5 business days. The estimated delivery time depends on your location, but under normal circumstances, you should expect to receive your order within 5 to 10 business days.

During peak seasons or sale periods, delivery times may be longer. We will inform you if there are any expected delays. Delivery timeframes may also vary depending on courier services and your location.

1.2. Delivery Charges

Shipping fees will be calculated at checkout based on your location and the weight of the products. You will see the shipping costs before completing your purchase. We offer free shipping for orders above [Insert amount].

1.3. Delivery Process

Your order will be delivered to the address you provided during checkout. It is essential that your address details are correct and complete. Vamos Sport is not responsible for delays or failed deliveries due to incorrect or incomplete address details provided by the customer.

Once your order has been shipped, you will receive a tracking number via email to track the delivery status of your package.

1.4. Delivery Locations

We deliver to all regions within Turkey. Currently, we do not offer international shipping. For more details on our delivery areas, please contact our customer service team at [Insert email].

2. RETURN POLICY

2.1. Conditions for Return

If you are not completely satisfied with your purchase, you have the right to return the product within 14 days from the date of delivery. In order to qualify for a return, the product must meet the following conditions:

• The product must be unused, unworn, and in its original packaging.
• All labels, tags, and original accessories must be intact.
• The product must not be damaged or altered in any way.

We reserve the right to refuse returns that do not meet these conditions.

2.2. Products Excluded from Return

The following products are not eligible for return:

• Customized or personalized items.
• Underwear, swimwear, or any item that has been opened, worn, or used due to hygiene concerns.
• Perishable items or products with a limited shelf life.

2.3. Return Process

To return a product, please follow these steps:

• Contact us at [email protected] or +90 552 659 99 76 to initiate a return. Provide your order number and reason for return.
• Once your return is approved, you will receive a return authorization and instructions on how to ship the item back to us.
• Pack the product securely in its original packaging, and send it to the address provided by our customer service team.
• Once we receive and inspect the returned product, we will process your refund or exchange within 14 business days.

2.4. Return Shipping Costs

Return shipping costs will be covered by Vamos Sport if the product is faulty or damaged upon delivery. However, if the return is due to a change of mind or the product not meeting your expectations, the shipping cost will be borne by the customer.

3. REFUND POLICY

3.1. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

3.2. Non-Refundable Items

Shipping costs and any customs or duty fees (if applicable) are non-refundable.

3.3. Exchange Policy

If you wish to exchange an item for a different size, color, or style, please return the original item and place a new order. Refunds for the original item will be processed as per the return conditions outlined above.

4. DAMAGED OR DEFECTIVE ITEMS

If the product you receive is damaged or defective, please contact us immediately at [Insert email] or [Insert phone number]. We will arrange for a replacement or refund, and cover the shipping costs for the return of the faulty product.

5. CONTACT US

If you have any questions about our delivery and return conditions, please feel free to contact our customer service team:

• Phone: +90 552 659 99 76
• Email: [email protected]
• Address: Istanbul

Last Updated: 17/09/2024